Privacy Policy

1. Introduction

Wholistica values and respects the privacy of its clients, visitors and users. This Privacy Policy describes how we collect, use, store, protect and, when necessary, share personal data in connection with the use of our website, the purchase of products and the booking of our services.

This policy is governed by the applicable Swiss data protection legislation, in particular the Swiss Federal Act on Data Protection (FADP / revised DSG), and, where applicable, by the European Union General Data Protection Regulation (GDPR).

2. Controller responsible for data processing

The controller responsible for the processing of personal data is:

Wholistica
Priscila Tresler
General-Wille-Strasse 309
8706 Feldmeilen - Switzerland
info@wholistica.net

3. Personal data we collect

We may collect the following categories of personal data:

• identification data, such as name, email address and telephone number;
• delivery and billing data, such as full address;
• purchase history, orders and contacts with Wholistica;
• information voluntarily provided by you when contacting us, requesting sessions or filling in forms;
• browsing data strictly related to the technical functioning of the website and the loading of third-party resources used on the page.

4. More sensitive data related to sessions

In some cases, especially in the context of sessions, contact forms, anamnesis or exchanges related to your process, you may provide us with more sensitive information, such as data about well-being, emotional state, personal history, specific needs, health, routine or other aspects connected to the requested care.

This data will be handled with special care, only to the extent necessary to understand your request, organise the session, respond to your messages and provide the services offered by Wholistica.

We ask that you share only the information necessary for your session or request.

5. Purposes of processing

We use your personal data for the following purposes:

• to respond to messages, questions and requests;
• to provide information about sessions, products and services;
• to organise, confirm and carry out sessions;
• to process orders and deliveries;
• to manage communications related to purchases and requests;
• to improve our website, products and services;
• to comply with legal, regulatory, tax and administrative obligations.

6. Technologies used on the website

At present, this website does not use first-party cookies, analytics tools, marketing pixels, tag managers or similar tracking technologies.

The shopping cart is temporarily managed in the browser memory during the active session and is not persisted after the tab or browser is closed.

However, the website uses third-party resources that are necessary for its functioning and presentation, including:

• Google Fonts, for loading the fonts used in the website design;
• database and backend infrastructure, used to manage website content and operational data.

These services may process technical data such as IP address, browser information, date and time of access and connection data, to the extent necessary for the functioning of the website.

7. Sharing of personal data

We do not sell or rent your personal data to third parties for marketing purposes.

Your data may be shared, when necessary, with:

• technical service providers, hosting, database, forms, support and website tools;
• web font resource providers, such as Google Fonts;
• transport and logistics companies, where applicable to product delivery;
• authorities and public bodies, where there is a legal obligation or valid request.

These third parties receive only the data necessary for the performance of their functions and must handle it appropriately and securely. The FDPIC guidance for online policies requires clear information about which data is collected, for which purposes and whether it is transmitted to third parties.

8. International data transfers

Some of our service providers may process personal data outside Switzerland and, in certain cases, outside the European Economic Area.

When this occurs, we will adopt appropriate measures to ensure an adequate level of protection, as required by the applicable Swiss legislation and, where applicable, by the GDPR, including through contractual mechanisms, appropriate guarantees or other recognised safeguards. Switzerland provides specific rules for international data transfers, and the FDPIC recognises, in certain contexts, standard contractual clauses as a basis for international transfers.

9. Cookies

At present, this website does not use first-party tracking, marketing or analytics cookies.

If, in the future, we begin using additional cookies or analytics tools, this Privacy Policy will be updated accordingly.

10. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for:

• the fulfilment of orders and services;
• compliance with legal, tax, accounting and administrative obligations;
• dispute resolution;
• the exercise and defence of rights.

When the data is no longer necessary, it will be deleted, anonymised or retained only to the extent required by law.

11. Data security

We adopt appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures include, where applicable, access control, the use of secure connections and the careful selection of service providers.

Where communication or the sending of sensitive information related to sessions takes place, we seek to use appropriate and proportionate means of protection, compatible with the nature of this information. Both the FADP and the GDPR require appropriate security measures to reduce risks in the processing of data.

12. Your rights

Under the applicable Swiss legislation and, where relevant, the GDPR, you may have, depending on the case, the following rights:

• to request information about the processing of your personal data;
• to access the personal data being processed;
• to request the correction of inaccurate or incomplete data;
• to request the delivery or portability of certain data, where applicable;
• to object to certain forms of data processing or disclosure, where applicable;
• to request the deletion of data, where this is legally possible and there is no legal obligation to retain it;
• to withdraw previously granted consent, where the processing is based on consent.

To exercise your rights, please contact us through the channels indicated in this policy. Swiss legislation provides for the right to information and correction, and the GDPR provides, among others, rights of access, rectification, erasure, objection and portability, depending on the case.

13. Data security breach

If a security breach involving personal data occurs and there is a relevant risk to the data subjects, we will adopt the measures required by the applicable legislation, including notification to the competent authority and, where necessary, to the affected individuals.

14. Links to third-party websites

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices of these third parties. We recommend that you read their respective privacy policies before providing any personal data.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational or technical changes.

The most recent version will always be available on our website, with the update date indicated at the top of the document.

16. Contact

To exercise your rights, clarify questions or contact us about data protection, please use:

info@wholistica.net
www.wholistica.net